I didn’t receive my full order. What now?

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• I ordered the wrong materials. What now?

  If you've ordered the wrong materials and payment has not been processed yet, give us a call so we can cancel the order on your behalf. If the payment has been processed and the materials have been ordered, as long as the materials have not left the ...

• Do I have to be a professional to buy from Order Desk?

  No. It doesn’tmatter if you are a homeowner or a large construction company, anyone can purchase from Order Desk.

• I want to order a sample, but the product I’m viewing doesn’t have that option. How do I order a sample for this product?

  Unfortunately not all our products are available as samples. If the product states ‘no samples available’ then we do not have any samples to send out at this time.

• When Will My Order Ship?

  We process orders during normal business hours 9:00 am to 5:00 pm, EST, as soon as your payment has been approved. **** Masonry Order Desk shipments have varying processing times ****

• Am I able to order less than your minimum order requirements?

  Unfortunately, you are not able to order under the minimum order quantities.