I ordered the wrong materials. What now?
If you've ordered the wrong materials and payment has not been processed yet, give us a call so we can cancel the order on your behalf. If the payment has been processed and the materials have been ordered, as long as the materials have not left the suppliers yard, we can cancel the order and begin the refund process. If the materials have been delivered, there will be a 10% restocking fee to return the materials and the remaining total will be refunded back to you.
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I didn’t receive my full order. What now?
Always verify the quantity once your order has arrived. If you did not receive your entire order, give us a call at 1-888-***-**** and we will be happy to help you resolve this issue.
I want to cancel my order but its already been processed.
If you want to cancel your order after its been processed call us immediately and have your purchase order number handy. If the materials have not left for delivery we can cancel the order and refund your total. If the materials have been ordered ...
Do you sell accessories to certain products?
Yes. Many of our building materials require accessories. You can visit our accessory page, use the search bar or give us a call if you have any questions.
What is A Brick Wall Detail
A brick wall detail is a drawing or diagram that shows all materials involved in the construction of a wall. It is created by an architect and verified by an engineer.
When will my credit appear on my account?
Credits can take up to a month to be applied to your account. Once the materials have been returned and processed, we will apply the credit and notify you by phone or email.