When Will My Order Ship?

When Will My Order Ship?

We process orders during normal business hours 9:00 am to 5:00 pm, EST, as soon as your payment has been approved.


**** Masonry Order Desk shipments have varying processing times ****


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    • Does Masonry Order Desk ship Ontario wide?

      Yes, we currently ship throughout Ontario. The costs of shipping vary from product to product. Refer to the product page for shipping prices.
    • Does Masonry Order Desk ship to residences? How does that work?

      Yes. Residential deliveries are considered completed once the product is placed on the driveway. Some products require a truck with a forklift or boom arm, depending on weight. The pallets will be lowered to the ground and set down onto your driveway ...
    • I didn’t receive my full order. What now?

      Always verify the quantity once your order has arrived. If you did not receive your entire order, give us a call at 1-888-***-**** and we will be happy to help you resolve this issue.
    • How do I place an order?

      We've made the ordering process simple. You can shop by material or use the search bar if you know the name of the product you're looking for.  Use the filters on the left side to narrow down your searches. Once you've chosen your product you will be ...
    • I want to cancel my order but its already been processed.

      If you want to cancel your order after its been processed call us immediately and have your purchase order number handy. If the materials have not left for delivery we can cancel the order and refund your total. If the materials have been ordered ...